FREQUENTLY 

ASKED QUESTIONS

What is "heirloom quality"?

Heirloom quality refers to the way our line is made. During production we avoid the use of glue because of it's damaging effects on fabrics. Instead, everything is sewn. All laces are sewn to tulle and all trims are sewn to their foundation (ribbon or tulle). By investing in an heirloom quality piece you will be able to pass down these accessories for generations.

 

 

 

How long does it take for an order to ship?

Typically, all orders ship within 4 weeks. Hand embroidered pieces can take up to 8 weeks to ship. If the piece is in stock, it could ship earlier. In the event something is on back order and won't be ready within the estimated time line, we will inform you of when it will be ready.

 

 

Can my order be rushed?

Most items can be rushed. Please contact us for rush approval and know that fees do apply. This is our rush schedule:

 

Veils & Accessories                         Tops & Skirts                         Hand Embroidered Pieces

3 weeks - $25                                  3 weeks - $50                        7 weeks - $50

2 weeks - $50                                  2 weeks - $75                        6 weeks - $75

1 week -   $75                                  1 week - $100

 

 

How is my order shipped?

Orders are shipped via FedEx Ground. If you  need your shipment expedited, please contact us to make arrangements.

 

 

What if my order comes in and it is damaged?

It is very rare that your piece would arrive to you damaged. However, if it is you must notify us within 7 days of receiving the order so we can remedy the issue with an exchange or repair.

 

 

Can I return my order?

Sashes and headbands are made to order with custom colors. They are final sale.

Veils, skirts & boleros may be returned if they are post-marked within 7 days. There is a 15% restocking fee for any returns.

 

 

What materials do you use?

We pride ourselves in using the  highest quality laces, ribbons and trims. Most of our laces are made in France. Some are made right here in the USA. Our ribbons are of the same quality as designers like Vera Wang, Lazaro, and Monique Lhuillier. The flowers in the collection are all made right here in New York City. Our rhinestone and pearl trims are all hand embroidered with high quality embellishments. 

 

 

Custom Designs

We LOVE making custom pieces for our brides. Please contact us to discuss your vision. All customized orders (including custom lace, ribbon color, fabric color or extended beading) are FINAL SALE and cannot be returned.

 

 

Custom Colors

We offer a wide range of tulle and ribbon colors. If you are trying to match a specific color, please e-mail us to discuss options.